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Marina Sutkevich,
MTS Contact Center Development Group
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MTS's Perspective
"Customer service is a key focus for mobile operators. With Alcatel-Lucent's virtual contact center solution, we have seen a major improvement in the delivery of enhanced customer care – including self-service and assisted agent support – to our fast-growing subscriber base"
Mikhail Shamolin,
MTS Vice President Sales and Customer Service
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Mikhail Dobryakov
Alcatel-Lucent General Project Manager
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Alcatel-Lucent's Perspective
"When you're on an extremely tight timetable, managing change without impacting day-to-day business activity requires focus, dedication and advanced execution capabilities. This is where my team made the difference,"
Mikhail Dobryakov,
Alcatel-Lucent General Project Manager
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> Download the case study |
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